FREQUENT QUESTIONS (FAQ)

Do you do C.O.D. (cash on delivery) shipments?

No. However, we can offer a credit line which will allow you to place orders without having to use electronic means of payment.

How long does it take to ship?

As we will show you in the final step of purchase depending on the type of product and availability in the different warehouses of the company, we will inform you of the delivery time of your orders that will go from 24 to 72h.

I have an emergency and need my merchandise within 24 hours, can you send it to me with an express service?

Yes, for these cases we have transport agencies that with a supplement can make the delivery in an express way. Call us and we will evaluate your request.

What is the minimum order amount? Is the shipping free?

Depending on the postal code of the destination address, the website will tell you the minimum order amount so that you can get the shipping for free. In some cases a small charge may be shown to compensate for transport or handling costs.

Can I make changes after the order is placed?

You must understand that once you pass the order we begin to process your purchase, however, we leave a margin of 1h in case you detect any error in the quantities or references requested. That is why we ask you to confirm the copy of the order in your email inbox.

Can I request a different delivery date than the one the system offers me?

Yes, in the order confirmation step you can put a comment for the forwarding agent, you can also mark the desired delivery date. If possible, we will adapt to this date.

Can I track my order?

Yes, although there are many logistics companies, currently we work with allow us to have control over the status or location of the shipment that you can do yourself from the control panel of your account.

Can I pick it up from the ship or from the logistics company?

The possibility exists, although it is limited for certain orders and after consultation with the assigned salesperson.

Can I handle the logistics with my trusted company?

Yes, we offer this possibility always coordinating with the commercial assigned to comment on availability of stock.

What happens if, when I receive the goods, I notice that a product may have broken?

It is necessary that you write down the incident in as much detail as possible on the transport company's delivery note in order to claim the damage from the transport company.
Later you must inform the assigned commercial to start the claim process. It is important that you take photographs in front of the transport company and open the boxes to see and count the broken units.

If I get a broken order how will the situation be resolved?

Depending on the breakage, and the customer's needs, the best option for both parties will be assessed. From Alcodis we will try to offer the best solution, whether it is fertilizer or reshipment of the damaged products.

If my order arrives with a breakage, do I have to accept it?

If, by the organization of the transport agency itself must accept the order and communicate it to us to begin the process of return. You can be sure that we will get to work to solve this eventuality. They will pick up the goods as soon as possible.

If I receive a broken order and due to the delivery time of the reshipment it no longer satisfies my needs, how long will the order be paid for?

In these special cases, the subscription can be processed within 72 hours.

I want to be a client, what should I do?

Contact us by phone or fill in the form you will find in the section "become a client" or in the link shown at the top of the home page or HOME. Once we receive your details we will contact you to complete your professional client file. Once we validate your account we will inform you and you will be able to place your orders through our e-commerce.

If I need a product and you don't have it, how long does it take to replace that reference?

In each product card you can see if the product is in stock or not, if so you can check the option to be notified when we have the product available again. When this happens we will notify you by email of the event.

What do the colors accompanying the product photos mean?

• Red= Out of stock
• Orange= No stock, but expected receipt in less than a week.
• Light Green= Immediate availability.
• Dark Green= Availability in +24h.
• Purple= Low availability, delivery in 3 weeks.

If you combine products that include several references in the different types of green, the one with the longest delivery time will be taken as the expected delivery. If you combine products with availability in green and orange, your order will be shipped when we receive the products marked in orange (provided that the forecast of entry into stock is met). Please note that if the expected date of entry of these products is not met, we will contact you to communicate the issuance of the rest of the order and the correction of the delivery note / invoice. Once you make your request, you will be committing yourself to pay for them. A salesperson will contact you to confirm your request.

I have a specific problem and cannot find the solution in these FAQs.

Each customer is assigned a salesperson who will provide all the advice and attention they need, especially at the beginning of our commercial relationship. We consider this service to be appropriate to guarantee the quality levels of service established in our sales policies. Please contact us by calling 960645064